Photobrick Exchange and Return Policy

We strive to help you get the best results out of your Photobrick experience and customize your product to your satisfaction. Because our products are customized, we are unable to offer you a full refund if you simply change your mind.

If for some reason you are unhappy with the end result of your Photobrick picture, you can return to us for small adjustments to your picture and a re-print of your blueprints. Any additional bricks you will require for the adjustment will be sold for an extra charge. We are unable to offer a refund or exchange for individual bricks.

If your would like to return your product, we can offer a partial refund or exchange of 70% of the total purchase amount according to the following criteria:

  • Items must be undamaged , in sell-able, condition and sealed in their original packaging.
  • You must present  a proof of purchase
  • You must return the items to us within 30 days of the original purchase.

 In addition to the above, you are protected by your rights under the Australian Consumer Law.

Contact Us

If you have any questions about these Terms, please contact us.

2 thoughts on “Return and Refund Policy

  1. lynn says:
    Can I submit a photo first and receive the file of the product to decide if I wanted the photo to use. I am really interested on purchasing but afraid the outcome of my photo to use won’t come out good
    • yulia says:
      Hello! We always make preview for out customers before we ship it to them. And also you can send picture and size you want to our email address and we will make preview for you. Our email address: photobk770@gmail.com Best Photobrick

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